Privacy Statement

Lenox Financial Mortgage Corporation ( d/b/a WesLend Financial and WesLend Financial Corp.) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.

This Privacy Statement covers the Lenox Financial Mortgage Corporation group of websites and governs data collection and usage. By using the WesLend Financial website, you consent to the data practices described in this statement.

Collection of your Personal Information

WesLend Financial collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. WesLend Financial also collects anonymous demographic information, which is not unique to you, such as your ZIP code, preferences, interests and favorites. We do not share your information with outside companies for their promotional use. We do not track URLs or web use outside of our owned and operated websites, nor do we track you across the Internet once you leave our site.

Contact information, and user data/patterns may be used to ensure customer satisfaction, and to operate the Lenox Financial Mortgage Corporation group of websites and offer you our products and services.

Advertising/ Marketing data is analyzed on a local/demographic level, and IP information and cookie data is only collected for recognition purposes and statistics. Local data is used to improve user experience, and does not exploit you personally.

Online media service providers will also use data across their owned, operated and affiliate websites to determine user success patterns across most demographics(pursuant to their corporate policies). This data is collected in such a way that it is not personally identifiable or exploited.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through WesLend Financial public message boards, this information may be collected and used by others. Note: WesLend Financial does not read any of your private online communications.

WesLend Financial encourages you to review the privacy statements of websites you choose to link to from WesLend Financial so that you can understand how those websites collect, use and share your information. WesLend Financial is not responsible for the privacy statements or other content on websites outside of the WesLend Financial and Lenox Financial Mortgage Corporation family of websites.

Use of Data

The only data used for direct response, which serve as a form of communication to the user is information collected with your permission and awareness.

WesLend Financial collects and uses your personal information to operate the WesLend Financial website and deliver the services you have requested. WesLend Financial also uses your personally identifiable information to inform you of other products or services available from WesLend and its affiliates. WesLend Financial may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

WesLend Financial does not sell, rent or lease its customer lists to third parties. WesLend Financial may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, WesLend Financial may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to WesLend Financial, and they are required to maintain the confidentiality of your information.

WesLend Financial does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

WesLend Financial keeps track of the websites and pages our customers visit within WesLend Financial, in order to determine what WesLend Financial services are the most popular. This data is used to deliver customized content and advertising within WesLend Financial to customers whose behavior indicates that they are interested in a particular subject area.

WesLend Financial websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on WesLend Financial or the site; (b) protect and defend the rights or property of WesLend Financial; and, (c) act under exigent circumstances to protect the personal safety of users of WesLend Financial, or the public.

Use of Cookies

The WesLend Financial website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Cookie data stored into your browser may be used to track the effectiveness of your involvement with WesLend Financial, but is not used in any way to harm visitor hardware, or detract from user experience.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize WesLend Financial pages, or register with WesLend Financial site or services, a cookie helps WesLend Financial to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same WesLend Financial site, the information you previously provided can be retrieved, so you can easily use the WesLend Financial features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the WesLend Financial services or websites you visit.

Changes to this Statement

WesLend Financial will occasionally update this Statement of Privacy to reflect company, ad policy, and customer feedback. WesLend Financial encourages you to periodically review this Statement to be informed of how WesLend Financial is protecting your information.

Opting Out

If you wish to exercise your right to opt out please contact: optout@lenoxhomeloans.com or call 949.428.5100.

Please understand that this will permanently opt you out of all service updates, or other promotional materials that are relevant and tailored to you.

Once you opt out, you will be permanently opted out of all WesLend Financial promotions, and additional services. Your contact information will be removed from our databases and you will not receive contact information from any sales representatives or customer relationship services.

You will no longer receive any form of electronic communication or verbal contact from Lenox Financial Mortgage Corporation ( d/b/a WesLend Financial, WesLend Financial Corp., and WesLend Financial (FN)). Lenox Financial Mortgage Corporation and its internal affiliates (including Park Plaza Capital Escrow, WesLend Financial Insurance Services and Spot On Valuations are also subject to this agreement).

To receive correspondence from WesLend Financial or its internal affiliates again, would require for you to send your request to: correspondence at privacy@lenxohomeloans.com This process could take up to a full 30 day period to be re-processed.

If your inquiry is only regarding the change of personal information please e-mail: info@lenoxhomeloans.com.

If your inquiry is only regarding a technical question, please e-mail: webmaster@lenoxhomeloans.com